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Where your data is stored

WorkOS isn't just one more place to store your data: it's a working layer on top of tools you already control. Your information lives in three places, and it's worth knowing what's in each one.

1. Your Notion: the main source

Work content (tasks, projects, documents, notes, wiki, contacts, companies, posts) is stored in your company's Notion. WorkOS connects to it with the permissions your company grants the integration, and only to the databases you choose.

What you write in WorkOS is saved in Notion, and what you change in Notion shows up in WorkOS. If one day you stop using WorkOS, your information stays in your Notion.

2. The WorkOS server: a copy to go fast

So that lists load instantly without asking Notion every time, WorkOS keeps a partial copy of some data on its server (hosted by Hostinger in the European Union). We want to be clear about what it includes, because some of it is personal information:

  • List data: titles, statuses, dates and who each item is assigned to. The full content of pages isn't copied; it stays only in Notion.
  • CRM contacts: name, email and phone.
  • Email: the subject, sender and date of each message. The body of emails isn't stored; it's read from your mailbox when you open it.
  • Conversations with Kairos and voice note transcriptions, so you can pick them up again.
  • Client portal approvals: who approved each document and when.
  • Your account settings and the connection credentials to your tools, encrypted (see “Encryption and credential protection”).

This copy updates itself from Notion and is only accessible to your company, with the same permissions as the app.

3. Your Google Drive: the files

If you connect a Google Drive folder, WorkOS copies attachments there, organized by client and project. That folder belongs to your Google account, not to WorkOS. See “Attachments and Google Drive”.

External services involved

Depending on the features you use, WorkOS also works with Google or Microsoft (email and calendar), AI providers (see “What data is sent to AI and with what guarantees”), and messaging and publishing services. The full list and their purpose are in the Privacy policy, linked in the footer of this page.