Erase a contact from Brevo and the CRM (right to erasure)

When a person asks for their data to be deleted, you can do it from Integrations → Brevo with the red Erase contact… button. The Owner and anyone with Technical administration permissions can see it.

How it works

1. Press Erase contact… and enter the person's email.
2. Press Look up. You will see what was found: whether the contact exists in Brevo (and in how many lists), how many CRM records and how many requests they have. Nothing is deleted yet.
3. Review the summary and press Erase permanently. If nothing was found, the button does not appear.

What is erased

• Brevo: the contact is deleted from the account. This is irreversible.
• CRM: their Contacts record and, if your account uses interested-party requests, their requests are archived. In Notion they go to the trash and Notion deletes them permanently after 30 days.

What is NOT touched

• Company records with that email (the summary warns you so you can review them by hand).
• Inbox emails, documents and any other record where the person appears.

Good to know

• Brevo is deleted first; if that fails nothing is archived, and you can try again.
• If an item in Notion could not be archived, the final message says so: run the erasure again with the same email.
• If your account is in simulation mode nothing is deleted and you are told so.
• Each erasure is kept in the Team audit log, without the full email.
• Archiving a contact by hand in Notion does not unsubscribe it from Brevo: use this button.